MHKTECHZONE
Refund and returns policy
Effective June 1, 2026 — please read before placing your order
7 Days
Return window from delivery
Replacement
For defective or DOA items
No Fee
On genuine manufacturing defects
5 - 7 Days
Refund processing time
01
Return eligibility
Eligible for return or refund
Dead on arrival: Item is non-functional straight out of the box. Must be reported within 48 hours of delivery.
Wrong item received: If we shipped the wrong product, we cover full replacement and shipping.
Sealed, unopened items: Can be returned within 7 days if you’ve changed your mind.
Damaged in transit: Refuse delivery if packaging looks damaged and contact us right away.
Not eligible for return
Opened products that are in working condition, with no defect
Products damaged by the customer through drops, spills, or improper installation
Custom-built PCs ordered to specific customer specs, unless dead on arrival
Items returned after the 7-day window, where the warranty process applies instead
02
Warranty Claims
All products sold at MHK Tech Zone carry the manufacturer’s warranty. Warranty periods vary by brand and category, and are listed on each product page.
How to claim
Message us your order number, proof of purchase, and a description of the issue. We'll guide you through inspection and replacement.
Not covered
Physical damage caused by the customer, power surge damage, and consumables like thermal paste or cables.
03
Refund Process
Once your return is received and inspected, we’ll notify you of approval or rejection. Approved refunds are processed within 5–7 business days via bank transfer, JazzCash, or Easypaisa to your original payment method. Shipping charges are non-refundable unless the return is due to our error or a defective product.
04
Shipping costs for returns
Our Error
Defective or incorrect product — we cover the full return shipping cost.
Change of Mind
Any other reason for return — the customer covers shipping both ways.
05
Non-returnable items
- Opened software or digital licenses
- Custom-built PCs, unless a manufacturing defect is present
- Products without original packaging or missing accessories
- Items marked as final sale or clearance
06
Need help with a return?
Our team replies within 24 hours
Monday to Saturday, 11:00 AM – 9:00 PM